Disconnected Peter Dunlap-Shohl In this balanced and measured

In this balanced and measured investigation

accessible guidance for using trauma-informed practices to relieve student and educator stress in schools In Reducing Stress in Schools

from trainees and NQTs to more experienced practitioners looking to reflect on their practice

practical guidelines

In Making the Most of the Anthropocene

Disconnected Peter Dunlap-Shohl In this balanced and measuredCall center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union