Learning and Assessment Kit-FSKRDG007 Read and respond to simple workplace information 22477VIC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units ICPSUP2030 Prepare and maintain the work area ICPSUP2160 Inspect quality against required standards in a production environment Elective units ICPCBF211 Set up and run machine for sewing ICPDMT2630 Access and use the Internet ICPDMT2960 Create and test interactive storage devices ICPDMT3210 Capture digital images ICPDMT3220 Edit digital images ICPCBF2180 Produce basic folded and glued cartons ICPCBF2270 Set up machine for basic rotary die cutting or embossing ICPCBF2310 Set up machine for basic flat-bed cutting ICPPRP2320 Electronically combine and assemble data for page layouts ICPPRP2520 Output images If you require RPL Kits with comprehensive benchmarking

Core units CUAPPR603 Engage in the business of creative practice CUAPPR505 Establish and maintain safe creative practice CUAPPR605 Evolve ideas for professional creative work Elective Units BSBADV602 Develop an advertising campaign BSBADV604 Execute an advertising campaign BSBCRT501 Originate and develop concepts BSBFIM601 Manage finances BSBINN502 Build and sustain an innovative work environment BSBINN601 Lead and manage organisational change BSBINN801 Lead innovative thinking and practice BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan BSBMKG609 Develop a marketing plan If you require RPL Kits with comprehensive benchmarking

Core units CHCCOM001 Provide first point of contact CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS001 Participate in workplace health and safety BSBWOR202 Organise and complete daily work activities Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTAID010 Provide basic emergency life support HLTINF006 Apply basic principles and practices of infection prevention and control CHCCDE019 Work within a community development framework If you require RPL Kits with comprehensive benchmarking

evaluation and reporting program AHCNRM604 Review ecological management plans and strategies AHCNRM605 Develop a monitoring

Learning and Assessment Kit-FSKRDG007 Read and respond to simple workplace information 22477VIC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to