Self-Study Guide-BSBOPS505 Manage organisational customer service ICT Units of competency AURHTQ102 Diagnose

Units of competency AURHTQ102 Diagnose and repair heavy commercial vehicle final drive assemblies AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURTTX008 Overhaul manual transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSFMK505 Comply with financial services regulation and industry codes of practice FNSINC502 Assess financial products and services vulnerability to money laundering and terrorism financing FNSRSK502 Assess risks If you require RPL Kits with comprehensive benchmarking

Units of competency BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB407 Manage finances for new business ventures BSBESB405 Manage compliance for small businesses If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBCRT413 Collaborate in creative processes BSBCRT512 Originate and develop concepts BSBPEF501 Manage personal and professional development BSBWRT411 Write complex documents BSBPMG430 Undertake project work BSBPRC402 Negotiate contracts BSBTWK401 Build and maintain business relationships BSBMKG439 Develop and apply knowledge of communications industry If you require RPL Kits with comprehensive benchmarking

UEERL0004 Disconnect – reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units HLTAID011 Provide First Aid BSBOPS203 Deliver a service to customers HLTAID009 Provide cardiopulmonary resuscitation ICTICT214 Operate application software packages UEERA0070 Resolve problems in central plant air conditioning systems UEERA0097 Install

Self-Study Guide-BSBOPS505 Manage organisational customer service ICT Units of competency AURHTQ102 DiagnoseOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the