Learner Resources-RIIOGD405E Carry out well control and blow out prevention operations RTO Policies and Procedures aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCM2012 Work safely at heights CPCCCM3003 Work safely around electrical sources

Core units FBPFSY2002 Apply food safety procedures FBPOPR2069 Use numerical applications in the workplace FBPOPR2071 Provide and apply workplace information FBPRBK2002 Use food preparation equipment to prepare fillings FBPRBK2005 Maintain ingredient stores FBPRBK3005 Produce basic bread products FBPWHS2001 Participate in work health and safety processes Elective units FBPRBK3002 Produce non laminated pastry products FBPRBK3008 Produce sponge cake products FBPPPL2002 Work in a socially diverse environment FBPRBK3009 Produce biscuit and cookie products * We can develop additional elective units that are not listed on request (Please contact us for further information)

induct and support volunteers CHCVOL004 Manage volunteer workforce development BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety Electives CHCAGE009 Provide services for older people CHCAOD001 Work in an alcohol and other drugs context CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCMM401 Make a presentation TAEDEL301 Provide work skill instruction If you require RPL Kits with comprehensive benchmarking

Learner Resources-RIIOGD405E Carry out well control and blow out prevention operations RTO Policies and Procedures aggressive or abusive customers SIRXCEG006Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all