Unit Knowledge Guide-ACMGEN315 Communicate effectively with clients and team members ELICOS Placement Test Core units CHCCOM002 Use communication

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

strategies and advice BSBAUD411 Participate in quality audits If you require RPL Kits with comprehensive benchmarking

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry FWPCOT5207 Implement sustainability in the workplace If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN058 Apply nursing practice in the perioperative care setting HLTINF003 Implement and monitor infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-ACMGEN315 Communicate effectively with clients and team members ELICOS Placement Test Core units CHCCOM002 Use communicationOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner